When we talk about business operations and efficiency, we usually think about internal operations like service and sales. But that’s not all. One of the most essential aspects on which the customer experience depends is the field service. How efficiently the field service agents work and complete their tasks would ensure customer satisfaction and faster …
by Kriti Sharma 
Whenever any new Salesforce release comes up, we all wait in excitement to try out all new features and updates that will transform the workflows and experience for Salesforce users. Since Dreamforce 2023, Salesforce has been talking about Data Cloud, so with its latest release, there was no way they could have skipped the updates …
by Kriti Sharma 
With AI-based content generation tools making a strong hold on the market, how can Salesforce stay behind the trend! Salesforce officially announced the launch of Einstein GPT, which will help users to generate auto-generated AI content within their Salesforce org. Salesforce Einstein GPT is a new cutting-edge AI-powered tool that has the power to improve …
by Kriti Sharma 
Salesforce has recently announced its Spring ’23 Release, packed with exciting new features and enhancements to help businesses boost their productivity, improve customer engagement, and drive growth. To make the most of these top features from Spring ‘23 release, companies need to work with the best Salesforce consultants with deep expertise in implementing and customizing …
by Kriti Sharma 
Whenever Salesforce comes up with any new release, the attention of Salesforce developers first goes to check out the updates with Flows. The importance of Flows for developers is unmatched, considering its use in development activities. If you’re a Salesforce developer, it’s your cue to explore the new Flow features from Spring ‘23 release. As …
by Kriti Sharma 
If you are a Salesforce enthusiast like us, you’d also spend your night before the new release in excitement. This year, Salesforce Summer ‘22 has brought lots of new features and enhancements to be excited about. With each release, Salesforce brings forward some enhancements, community ideas, and brand-new features that could simplify the usability of …
by Kriti Sharma 
Salesforce never fails to amaze its users and it did it once again with some new and exciting features it brought with Salesforce Winter ‘22 release. The release has got something for both Admins and developers, ensuring UI improvements on the frontend too. Among all the best features of the new release, there are some …
by Kriti Sharma 
Last year, Dreamforce conducted an all-virtual event, bringing the Salesforce community together despite the difficult pandemic situation. This year Dreamforce 2021 came not just virtually, but as a hybrid in-person/digital conference, with all its events streaming on Salesforce+, the new streaming services by Salesforce. Dreamforce 2021 kicked off with the keynote speech by Mark Benioff, …
by Kriti Sharma 
Salesforce scaled up its Service Cloud capabilities with its next-generation version that brings out all the new features that will improve the productivity of support agents. The customer support agents work on the frontline of your business, and it counts how efficiently they work, and this is something new Service Cloud features will improve. From …
by Kriti Sharma 
