CTI Call is a Salesforce application that logs every inbound and outbound call in a Salesforce org to integrate the gathered records with essential sales and marketing information. The users can register each phone call in Salesforce; thereby incorporating productivity to incoming and outgoing phone calls.
CTI Call secures all the essential information a user gathers with every client call, then consequently add that in Salesforce. Whether the phone calls are to be logged in Salesforce as Tasks, Cases, and Opportunities is for the user to decide. With CTI Call, you can avail a comprehensive view of all your correspondence with the important contacts.
Click on any phone number to automatically log a call.
Make calls from any Salesforce standard or Custom Object.
Take real time notes while you are on a call.
Track all your calls using the Activity history as well as call logs provided in the dialer.
Activity history is created in real time without refreshing the page.
Record all your calls so that you stay updated with all your conversations.
In case you are unavailable, customers can simply drop a voice message.
As soon as you receive a call, view the Salesforce record who lodged the call.
Just enable calling and you are good to go. The app starts working immediately.
Make multiple calls one-by-one to your customers in an orderly way to save time and efforts.
The app is fully compatible with Lightning Experience.