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What is Salesforce CTI integration, and why should you consider it?

Salesforce CTI integration

Salesforce CTI integration

Is there any replacement for a sales rep to close deals for the organization they are working for? No, not really. With a simple and smart conversation, sales reps can successfully clinch the deals. However, software tools in the marketplace make the salesperson’s life much more accessible through Salesforce CTI integration.

Salesforce telephony integration brings your call center from being a standalone system to inside the CRM, making it one complete customer success platform. From click-to-dial features to easier call routing, there’s a lot that this integration offers to teams to improve customer service.

We offer a Salesforce CTI solution that could help you overachieve your sales quota every month, without any need for coding. We’ll help you improve your customer experience by 43% with state-of-the-art call flow.

Let’s gain a better understanding of CTI integration with Salesforce, its features, and how using it can be helpful for your firm.

What is Salesforce CTI Integration?

Computer Telephony Integration (CTI) means connecting telephone systems and computers. Typically, it comprises software installed on the desktop (softphone) to interact with customers or prospects and a server-based component for automatic call routing.

However, to improve users’ efficiency, it is necessary to use it in conjunction with Salesforce so that system can match incoming phone calls with the correct customer and conversations can be more relevant.

CTI integration with Salesforce helps to automatically fetch the details of the person being called from the company’s database. This feature lets users quickly attend calls without asking customers about their details. 

Salesforce CTI can also be integrated with various Third-Party automatic call distributor systems that automatically direct customer calls to the concerned department for efficient workflow. 

What exactly do you get with Salesforce CTI integration?

Considering Salesforce CTI integration can be game-changer for a business, especially for the service team. For the service team, calling is the most efficient way to reach clients and Salesforce CTI integration makes the telephony processes even easier. The integration enables the service representatives to connect with customers and maintain the call record on a single platform, thus enabling them to have all the needed data in front of their eyes when on call with a customer. That’s possible with different features that this integration brings to the table.

So, here is what you are going to get when conducting CTI integration with Salesforce:

Why you should consider using Salesforce CTI

Using Salesforce Telephony Integration can allow you access to several features that can help businesses optimize their workflow and increase revenue generation. 

Below are a few key benefits that companies get after adopting Salesforce CTI.

Improve customer experience with Salesforce CTI Integration

Businesses are incessantly working to deliver a better experience to their customers in this market of ever-changing consumer needs. Organizations are adopting different techniques and tools to help them meet their goals to keep up with this pace.

With our Salesforce CTI solution, you can close sales 37% faster while increasing first-call resolution with the help of an integrated, centralized phone system.

With the best experts, get started with Salesforce CTI integration on the right foot. Contact us to learn more about our reliable and effective telephony system.

Siddharth Sehgal

CEO

Siddharth Sehgal is CEO & Salesforce Communication Guru. He helps businesses grow exponentially by putting their Salesforce CRM on steroids with his unique techniques. He is on a mission to help businesses build deeper relationships with their customers.

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