The client is a tech-enabled talent, training, and automation provider serving mid-market and enterprise teams, delivering role-based training, vetted talent, and automation accelerators to streamline operations and improve customer experience. They had a fragmented experience across partners, customers, and internal users, inconsistent branding, and multi-step buying, so they needed a branded community portal with role-based areas and a simple shopping cart to keep users in one place. 

In this case study, you’ll learn how we: 

• Designed a branded community portal that matched the public site’s look and feel 

• Created distinct areas for partners, customers, and internal users with role-based access 

• Built a shopping cart so customers could add items and continue without leaving the portal 

• Simplified navigation and content discovery to boost engagement