Are you struggling to deliver a stellar experience to your customers over calls? Well, we’ve all been there. Disconnected communication systems, inefficient workflows, and a lack of rich customer insights can lead to missed opportunities, and worst of all, losing customers. That’s where Salesforce CTI integration comes to your rescue. Salesforce telephony integration brings your communication …
If you are sending or receiving a payment, checking the weather, or doing shopping online, there is a strong chance that you are using a mobile application. In fact, people spend 88% of their time on mobile, and there were approximately 288 billion mobile app downloads worldwide, with worldwide spending on mobile apps reaching $171 …
To run and manage successful business operations, companies have multiple tools in their tech arsenal. However, if these are not integrated, it can lead to siloed data and disconnected experiences. Therefore, a great way to boost cross-team collaboration is by connecting workplace tools like Jira and Salesforce integration. This integration gives teams a single source …
Every business wants to invest in the powerful Salesforce CRM, but many of them struggle to get accurate reporting, high user adoption, and utilize AI opportunities. This is often due to poor data practices at the admin level. Traditional Salesforce admins focus only on configuration and support and treat data as a passive asset. That’s …
Generative AI has already shaken up the globe in terms of technology and customer engagement, and Salesforce is no different. From Agentforce empowering the sales and customer support initiatives to Einstein Co-pilot changing how users interact with data, the traditional Salesforce CRM consulting playbook doesn’t cut it anymore. For Salesforce consulting companies, the stakes are …
Today, savvy customers expect a smooth and connected support experience no matter how they reach out. According to data, 88% of consumers say that good customer service makes them more likely to buy again. Phone call support remains a cornerstone in meeting this demand. In fact, 91% of companies rely on it. This makes it …
