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360 degree cloud technologies pvt. ltd.

US

  • US

    +1 309 316 7929
  • UK

    +44 789 703 1106
  • AU

    +61 4800 94870
  • IN

    +91 806 902 7810
  • IN

    +91 987 109 6860
360 degree cloud technologies pvt. ltd.

Service Cloud

Implementations & Customization

Move services and support online, Lower time-to-case-resolution

Move to the Service Cloud

What you get with Service Cloud Developments

Anything-to-Case Workflows

Open up access and convenience for case-creation from anywhere -webpage, email, live-chat, and platforms

Self-Service & Service Tracking

Self-service portals, knowledgebase articles, FAQs

360o Service Views

Analytics to foresee emergent issues, ticket debt, service recommendations

Routing & Service Management

Omnichannel routing, work order, and case closure management

Service Cloud

technology investment for the best returns
Agent
Productivity
Design comprehensive solutions for individual niches and processes
FPOC (First Point Of Contact)
Resolution
Assign tasks by teams, skill, and availability. efficient service console responses
Connected
Opportunities
Enable predictive insights for better cross-selling
with integrated Sales, Marketing, and Service Clouds
Satisfaction, Loyalty,
Retention
Cover service ground faster, monitor disparate processes

Manage Core Services, Accounts, and Cross-channel Communication

with customizations from us for

Service Cloud

Service Portals
Custom, On-brand portals

Personalization for cases through automated knowledgebases and portals

Analytics to foresee ticket debt
Omni Channel
Live Agents, Forums, Telephony
Social media channels, messaging, OTTs, email
Skill-based, round-robin, team-wise, and intelligent ticket routes
Field Service
Synchronization for on-ground field agents with dispatchers
Mobile field service lightning apps, geotagging
Inventory update, data capture, knowledgebase articles
Einstein For Service
Proactive, predictive Service
Best next-steps, recommendations intelligent classification
Analytics to foresee emergent service issues

Get Performance Analytics

Record Performance
Pool KPIs, plug gaps in service
Pre & Post Chat Forms

Capture CSAT indicators like NPS, ticket resolution

Order Management
Work order management, Gantt charts
Reward & Retain agents
Identify top performers, reinforce best-practices