Customer conversations shouldn't be scattered across disconnected tools. Give your team one place to stay on top of every interaction.
- Reduce channel switching
- Spend less time searching for messages
- Respond to customers faster
Deliver Exceptional Service and Support with an Omnichannel Inbox
Bring multichannel customer conversations from 15+ channels into one unified inbox. Give your team the context, visibility, and AI-powered tools to respond faster, keep conversations moving, and improve customer experiences.
SMS | WhatsApp | RCS | Webchat | Voice and more
Trusted by 60K Users Worldwide
Why Omnichannel Inbox Matters
2X
Faster conversation
management
Bring scattered interactions into one inbox so teams can find, manage, and respond faster.
30%
Improved Service
Efficiency
Give teams visibility across every conversation, so critical conversations don't get overlooked.
25%
Higher agent
productivity
Reduce channel switching and repetitive tasks with one shared inbox and AI-powered assistance.
Less Inbox Management. More Customer Engagement.
Textolic turns scattered conversations into a unified customer view, giving sales, support, and operations one place to manage communication and spend less time searching for messages and more time helping customers.
A customer may start on one channel and continue on another. Without context, teams can miss important details, causing customers to repeat themselves.
- Pick up conversations without starting over
- Understand customer needs faster
- Give more relevant, personalized responses
When multiple teams handle customer messages, unclear ownership can cause delays, duplicate replies, or missed follow-ups across your team.
- Auto-assign responses to the record owner
- Make conversation ownership visible
- Prevent duplicate or missed responses
Help your team quickly identify what needs attention and act before customer requests, questions, or opportunities are missed.
- Reduce the gap between incoming messages and replies
- Prioritize messages waiting the longest
- Keep customer requests and opportunities moving
Repetitive message handling can drain agent time. Let AI take care of routine tasks so your team can focus on meaningful conversations.
- Get AI-suggested replies
- Translate conversations instantly
- Summarize conversations and uncover key insights
Give teams the tools to handle customer calls and messages efficiently, from answering and routing calls to capturing every important detail.
- Send relevant resources via text during calls
- Access call recordings directly from the record page
- Transcribe calls and turn them into actionable data
What our 360 Textolic Customer Says
We stopped bouncing between five apps. Every WhatsApp, SMS, and email thread now sits on the same customer, and the team knows who owns the next reply.
Daniel R.
Customer Support Lead
Logistics
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Sarah M.
Sales Operations Manager
Financial Services
The queue shows who has been waiting. We answer those first, and the AI draft gets the reply most of the way there before an agent starts typing.
Priya S.
Head of Service
Retail
Be Everywhere Your Customers Are
No More Lost Messages. No More Lost Context. Only Exceptional Customer Experiences
FAQs
An omnichannel inbox brings customer conversations from multiple messaging channels into one centralized workspace. Instead of switching between different platforms, your team can manage messages, view conversations, and respond from a single interface. This gives agents better visibility into customer interactions, reduces channel switching, and helps businesses deliver faster, more consistent customer support across every channel.
A unified inbox helps customer service teams access customer history and context in one place while staying on top of incoming conversations. It makes it easier to identify unread messages, prioritize conversations, and ensure every inquiry gets a timely response.
Yes. Calls and messages are visible on the record page, along with call recordings, giving your team a unified customer view of every interaction. This makes it easier to stay on top of conversations across channels, track customer history, and respond without switching between different communication tools.
No. You do not need a full Salesforce CRM subscription to use 360 Textolic. It includes a Salesforce Platform License along with messaging, calling, automation, and AI capabilities, giving your team a CRM-style communication experience without the cost of Salesforce CRM.
Yes. Textolic provides a centralized social media inbox where teams can manage customer conversations from supported social and messaging channels. Agents can access incoming messages, maintain conversation context, and respond efficiently without managing separate platforms. This helps businesses stay responsive on the channels customers already use while keeping customer communication organized.
A team inbox allows multiple agents to manage customer conversations while keeping responsibility clear. Textolic can automatically assign responses to the relevant record owner, helping ensure conversations reach the right person. Teams can also see who is handling each interaction, reducing duplicate replies, missed messages, and confusion over conversation ownership.
A unified customer view gives agents access to relevant conversation history and customer context before they respond. This helps them understand what the customer needs without asking repetitive questions or starting conversations from scratch. With better context available, agents can provide more informed, personalized responses and create a smoother customer experience across channels.
