Unlike simple chatbots that follow rigid scripts, an Agentforce AI agent can reason, plan, and take multiple actions independently. It can learn from every interaction, maintain context across different conversations, and proactively solve problems, a capability far beyond traditional automation.

The implementation timeline varies based on the complexity of your business needs. However, with our expert guidance and low-code tools, many businesses can define, build, and deploy their first AI agent in a matter of weeks, not months.

Yes. Agentforce is built on the Salesforce Platform, which includes the Einstein Trust Layer. This provides a robust set of security and privacy controls, including data masking, bias detection, and comprehensive audit trails, ensuring your sensitive data remains secure and compliant.

The agents are highly customizable. Using low-code tools, a certified Agentforce expert can easily define new topics, set up specific actions, and customize their personas to align with your brand.

Agentforce AI agents can access and process both structured and unstructured data. This includes CRM records (e.g., customer history, open cases), internal knowledge articles, support documents, and external data from integrated systems, providing a complete and real-time view of every interaction.