Our Global Customers
Salesforce Agentforce Services to Leverage Autonomous Intelligence
Strategic guidance to help you identify the best Agentforce solutions for your unique business needs.
End-to-end service for a smooth and efficient deployment of your new Agentforce AI agents.
Build bespoke, AI-powered agents from the ground up to solve your most complex challenges.
Customize the basic Agentforce features and workflows to fit your specific business processes and branding.
Seamlessly unify your data and empower your customer support teams with intelligent tools.
Ready to build your intelligent workforce?
45%
Reduction in agent handling time
2.5X
More proactive customer engagement
33%
Increase in first-contact resolution
35%
Lower operational costs due to task automation
3X
Boost in customer retention
Access Next-Gen Intelligence with Agentforce AI Agent Features
Implement intelligent features with Agentforce to automate complex workflows and drive significant ROI through reduced operational costs.
Case Summaries
Case Summaries
Get AI-generated summaries of customer conversations, saving note-taking time.
Service Analytics
Service Analytics
Analyzes data in real-time for proactive business insights and decision-making.
Real-Time Sentiment Analysis
Real-Time Sentiment Analysis
Monitors customer messages to detect sentiment, alerting agents to interact accordingly.
Recommended Actions
Recommended Actions
Analyze cases and provides the next-best-action guidance for agents
Case Swarming
Case Swarming
Solve complex issues by identifying the issue and connecting to the right expert.
Auto-Generated Responses
Auto-Generated Responses
Create personalized chat and email replies using generative AI.
Intelligent Routing
Intelligent Routing
Automatically analyze and routes incoming cases to the right expert.
Automated Field Population
Automated Field Population
AI reads conversation and populates key field in the case record automatically.
Predictive Engagement
Predictive Engagement
AI agents predict customer needs and intent before they ask.
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Customer Success That Speaks for Itself
Speed | Support | Scalability
Awards & Accolades
Why Choose Salesforce Agentforce Solutions?
- Harness the power of AI agents to automate tasks and free up your team for strategic work.
- Deliver exceptional customer experiences by using AI to predict customer needs.
- Empower your team with real-time guidance and intelligent tools to boost agent performance.
- Gain actionable business insights by transforming service data into intelligence.
- Ensure seamless scalability with a cloud solution designed to grow effortlessly with your business.
- Benefit from unmatched integration with your Salesforce ecosystem for a complete 360-degree view of every customer.
Why Choose Us as Your Agentforce Implementation Partner?
- 650+ Certified Implementation Specialists
- 13+ Years of Hands-On Salesforce Experience
- 4X Faster Deployment Speed
- Over 2000 Successful Deployments Globally
- We Understand Your Unique Industry
Hire On-Demand Agentforce Experts to Deploy Autonomous Agents
Let our certified Agentforce experts deploy AI agents that perfect business processes, predict customer needs, and enhance operational excellence.
Hire an Agentforce expert!Salesforce Insights & Updates
Stay ahead with the latest insights, expert tips, and industry trends—featuring exclusive tips and tricks from our Salesforce experts to drive innovation and success.
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Frequently asked questions
What is Salesforce Agentforce?
Salesforce Agentforce is an AI agent platform that empowers businesses to create and deploy autonomous, intelligent agents. These agents can understand intent, make decisions, and perform complex tasks using your company's data, freeing up your team to focus on strategic work.
How is an Agentforce AI agent different from a traditional chatbot or automation?
Unlike simple chatbots that follow rigid scripts, an Agentforce AI agent can reason, plan, and take multiple actions independently. It can learn from every interaction, maintain context across different conversations, and proactively solve problems, a capability far beyond traditional automation.
How long does an Agentforce implementation take?
The implementation timeline varies based on the complexity of your business needs. However, with our expert guidance and low-code tools, many businesses can define, build, and deploy their first AI agent in a matter of weeks, not months.
Is my data secure with Salesforce Agentforce?
Yes. Agentforce is built on the Salesforce Platform, which includes the Einstein Trust Layer. This provides a robust set of security and privacy controls, including data masking, bias detection, and comprehensive audit trails, ensuring your sensitive data remains secure and compliant.
How much customization is possible with the AI agents?
The agents are highly customizable. Using low-code tools, a certified Agentforce expert can easily define new topics, set up specific actions, and customize their personas to align with your brand.
Q.6 What kind of data can the AI agents access and use?
Agentforce AI agents can access and process both structured and unstructured data. This includes CRM records (e.g., customer history, open cases), internal knowledge articles, support documents, and external data from integrated systems, providing a complete and real-time view of every interaction.
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