The client is a visual support provider that helps B2C teams guide customers over live video using augmented reality and AI assistance. Agents needed to start and manage sessions inside Salesforce. Separate tabs, iFrame blocks, and security limits in Classic and Lightning had slowed work and broken session continuity. 

In this case study, you’ll learn how we: 

• Set up SSO to map users and secure access 

• Shipped an AppExchange app with quick actions for Classic and Lightning 

• Added a Lightning Console component using Workspace API to run sessions in-app 

• Configured CSP and cross-site settings to render the external dashboard in Salesforce