The client is a visual support provider that helps B2C teams guide customers through live video sessions using augmented reality and AI assistance. Agents needed to start, manage, and track sessions directly from Salesforce Service Console without switching tabs or losing case context. The team needed a secure Salesforce AppExchange AR app service console integration that worked across environments and kept agents inside Salesforce. 

In this case study, you’ll learn how we: 

• Set up Salesforce SSO AppExchange app access 

• Built a Salesforce AppExchange AR app Service Console integration 

• Added a Lightning Console component using Salesforce Workspace API 

• Configured CSP and cross-site settings for secure dashboard rendering