The customer is a global listings and capital markets organization that hosts high-visibility events for customers. Their frontline team used two different tools to request rooms and add business context, which led to duplicate submissions, slow confirmations, and no real-time visibility into available slots. 

In this case study, you’ll learn how we: 

• Centralized booking requests from EMS and Monday.com into a Salesforce Sales Cloud event booking system 

• Built Salesforce LWC custom booking management calendars for real-time room and slot visibility 

• Created a booking wizard for admins and EMS users with role-based approvals 

• Integrated Outlook to support Salesforce Outlook calendar sync for confirmations, changes, and cancellations 

• Made the calendar mobile-friendly so teams could confirm bookings on the go