Latest Updates And News on Salesforce

May 8, 2025

Salesforce CRM Consulting in the Age of GenAI: What’s Changing and What Isn’t

Generative AI has already shaken up the globe in terms of technology and customer engagement, and Salesforce is no different. From Agentforce empowering the sales and customer support initiatives to Einstein Co-pilot changing how users interact with data, the traditional Salesforce CRM consulting playbook doesn’t cut it anymore. For Salesforce consulting companies, the stakes are …

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May 6, 2025

Salesforce CTI Integration for Better Customer Support & Agent Efficiency

Today, savvy customers expect a smooth and connected support experience no matter how they reach out. According to data, 88% of consumers say that good customer service makes them more likely to buy again. Phone call support remains a cornerstone in meeting this demand. In fact, 91% of companies rely on it. This makes it …

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May 1, 2025

Salesforce Migration from Classic to Lightning: Why Waiting Is a Risk in 2025

Salesforce Classic used to be the prime interface for Salesforce users until 2016. Then, the company rolled out a new and improved interface for Salesforce Lightning. It has a refreshed UI that focuses on displaying the information in a visually appealing way. For the last few years, the Salesforce migration from Classic to Lightning Experience …

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April 29, 2025

Let’s Simplify Salesforce Date, Time, and Timezone Calculations

When using the Salesforce platform, there are complex challenges when dealing with Salesforce date, time, and timezone calculations while operating across various business locations worldwide. Small mistakes in interpreting time can lead to missed prospects, along with dissatisfied clients, inappropriate scheduling of meetings, and much more. The foundation tools from Salesforce offer basic functionalities, yet …

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April 28, 2025

How to Minimize the Additional Salesforce Implementation Cost

Do you know that companies using Salesforce see 38% faster decision-making, a 25% increase in profitability, and a 35% rise in customer satisfaction? From the numbers, it is clear that Salesforce is the top CRM solution that has stood strong over the years due to its constant innovation and customer-first approach. However, implementing Salesforce to …

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April 24, 2025

Does Your Business Really Need a Salesforce Consulting Partner?

Did you know? Every one out of three CRM projects tends to fail. The actual reported number, however, varies between 18% and 69%. It means that the chances of your CRM’s project failure are as high as 69%. And even if you have a powerful CRM platform like Salesforce in your arsenal, your project still …

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