The mortgage and financial landscape has become very broad these days. From connecting with customers in rural townships to maintaining relationships with customers in bustling metropolitan cities, lending institutions and financial services are expanding their support and assisting customers with their required service. Such companies need to manage operations across different platforms and offices, so …
For any business, emails are equally important as calls or texts. Every communication channel is important and shares a unique user base. Therefore, you cannot predict which channel can help you maximize customer responses and engagement. Consequently, it becomes essential to prepare yourself to manage business communications in the best manner, no matter the channel. …
One thing that will be constant for every business is the need to improve customer support operations for better customer satisfaction. A study by Fortune Business Insights shows that the market for customer experience management is going to increase about 16.2% between 2022 and 2029. This means that service teams need to be more proactive …
Email, not unlike calls and texts, also forms one of the major forms of outreach and business communication. Even though new channels continue to rise, email remains that single powerful tool, with many of its users still preferring the email channel for their professional communications. Around 57.8% of marketers globally have witnessed email open rates …
If we talk about the most complex operations for any business, it would definitely be making personal connections with customers and managing all financial services and information. With operations going more digital, there’s always a need to give more emphasis on performing accounting more precisely to reduce any chances of errors. To simplify this, companies …
Since the global pandemic, the healthcare and life sciences has been growing aggressively. However, for the growing operations, the industry needs significant technologies to manage it all efficiently. A study shows that 79% of healthcare and life sciences institutions consider creating efficiencies and reducing costs as their top priorities. That’s where the top Salesforce partner …
