Salesforce
for eCommerce

Deliver seamless online shopping and checkout experiences and
Promote flash sales for festivals and new product launches

Keep up with emerging e-commerce trends and get noticed with

Salesforce For eCommerce

Create Personalized Journeys Assist with smart suggestions and add-ons with purchase history and provide suitable recommendations to increase customer engagement
Simplify Order Management Optimize order processing, fulfillment, and deliveries across the globe, accelerate supplies, returns, replacements, and cancellation with order tracking features
Enhance Product Discovery Improve search and discovery from the search bar with better product categorization and provide important product information upfront for easier navigation through the product listings
Promote Seasonal Sales, New Products Customize the homepage banner to promote big ticket events like festive sales, promo codes, discounts, new product launches form suppliers and combine them with email notifications

Build full-fledged
eCommerce with Salesforce

Fine Tune Cart Checkout
Modify and manage carts and wallets and automatically personalize product pricing and coupons for,  give admins complete control to prevent unauthorized price changes
Launch Seasonal Sales Easily
Use account and interaction data for segmentation Accommodate for flash sales without hiccups and costly disruptions, Calculate special discounts, display Eligible offers
Manage product placement, listing
Manage efficient product displays, listings, and catalogs, by category grouped products, optional products, schedule advanced campaigns and promotions
Internationalize Business
Manage multiple storefronts with a single backend platform that supports multi-language, multi-currency, and multi-brand order processing, complex billing, localized shipping and taxation
Reduce Cart Anxiety, Cart Abandonment
Eliminate friction to checkout and automatically trigger reminders when customers leave without completing the checkout and motivate them to complete the purchase
Payment Gateway Integration
Implement multiple payment methods for transactions to process payment through safe gateways with suitable mode, including credit cards, debit cards, net banking, and so on
Reminders. Alerts, Confirmations
Send customers reminders and confirmations for order placement, delivery ETAs. over WhatsApp, SMS, Voicemail and more
Integrate with popular eCommerce platforms
Increase product reach by coupling to a platform with a wider audience like Amazon, Flipkart, eBay

Synchronize commerce, Avoid churn

75% of customers never return after a bad shopping experience

Improve search, purchase journey

Product Bundles, Filters
Let buyers narrow down search easily with filters by price, discount, brand, and any other custom parameter
Calculate Shipping, Tax
Allow customers to choose delivery and tax rates between multiple shipping locations
Personalize Suggestions
Profile individual purchase behaviour to create personas, automate promotions and Google Adwords
Configure Products
Allow customers to zoom into products and configure them by custom specifications and attributes for different variants
After Sales RMA
Ensure continued use of your platform, instilling confidence in purchase, enable grievance redressal over omnichannel
Find similar audiences
Use latent inferences from Einstein Analytics to push relevant product recommendations
Preview Totals
Preview checkout totals to help customers decide purchases, encourage with more payment options

eCommerce Service and Support
on the Service Cloud

Collect and prioritize Tickets
Escalate cases on the Service Cloud, dispatch deliveries, update ticket resolution milestones, and collect feedback
Customer Self Service
Reduce service costs, make order statuses visible, enable chatbots, automate refunds and replacement, moderate reviews
Route Cases to Teams
Assign cases and resolve grievances faster with guided service for different product types and knowledge bases

eCommerce Logic and Intelligence

Inventory and Suppliers
Manage, track, and reorder stock automatically from multiple suppliers
Analyze Affiliate Traffic
Find channels and promotions that bring in the most visitors and collaborate for co-marketing, promo codes
Dashboard Analytics
Plan and forecast the next sales cycle by integrating supply chain with purchase behaviours
Analyze Sales Trends
Identify which product do well with flash sales to partner up with the right suppliers and OEMs
Measure Interest
Enable wishlists and use purchase history to round out offerings and compete with other platforms