Face it. You may have the greatest product or offer in the market, but with your reach strategy, it is full of bad data, and your ROI will definitely pay the price. The phone calls do not get through, the text messages are bouncing, and leads are evaporating in the air. Hours and hours in …
by Diksha Gathania Do you know what the greatest strength of Salesforce CRM is? It is its customization capabilities to meet every business’s unique needs. Salesforce is the best-in-class tool for fulfilling business goals provided that it has been configured correctly for the job. While buying Salesforce is a crucial step, the next few steps, like configuration, implementation, …
by Diksha Gathania AI is the new standard for differentiation for the Salesforce consulting companies. According to Salesforce, nearly 80% of SMBs using AI say it’s transforming their business. In fact, 35% of businesses are already training and reskilling their teams to utilize new AI and automation tools. With Agentforce, Einstein Co-pilot, and predictive lead scoring, AI is …
by Diksha Gathania When it comes to nurturing client relationships over time, email channels top the list with a personal touch. Salesforce offers you powerful tools to send and track emails at scale. Sending emails from Salesforce tells you who’s opening your emails, clicking on the links within, and who’s not. Tracking tools in Salesforce help you ensure …
by Diksha Gathania The most popular channel for solving customer queries is voice and phone calls. Therefore, Salesforce call center integration becomes non-negotiable for your business. It helps your sales and support teams handle phone calls directly from Salesforce, check customer details during the call, and automatically log call information. That’s why it is your time to upgrade. …
by Diksha Gathania 
Email continues to be among the most economical and scalable methods to connect with prospects, engage customers, and nurture leads. For Salesforce users, running a mass email campaign in Salesforce sounds like a straightforward task. However, it has nuances, best practices, and restrictions that you need to take into account to achieve the best results. …
by Diksha Gathania 
Businesses use multiple tools that feed data directly from Salesforce. Often these tools operate independently and start to create data silos and fragmented views of the information. And when this data enters Salesforce’s database, it creates duplicate and inconsistent records. That’s where you need Salesforce data management services. If you want to learn about why Salesforce file sync …
by Diksha Gathania 
Without a doubt, AI has come a long way from automating mundane tasks and forecasting trends. And the biggest milestone in the AI revolution has been introduced by Salesforce through Agentforce. It is the best-in-class tool designed to effectively utilize all the data collected and unified within Data Cloud. It helps you create autonomous AI agents without coding. And …
by Diksha Gathania 
Using email to send messages to a wide group of people is still a powerful and easy way to interact with leads, contacts, and clients. If you use Salesforce, making your email campaigns automated helps improve customer engagement and conversions. That’s where sending mass emails through Salesforce using Apex and declarative tools can unlock tremendous …
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