Generative AI has already shaken up the globe in terms of technology and customer engagement, and Salesforce is no different. From Agentforce empowering the sales and customer support initiatives to Einstein Co-pilot changing how users interact with data, the traditional Salesforce CRM consulting playbook doesn’t cut it anymore. For Salesforce consulting companies, the stakes are …
by Diksha Gathania 
Did you know? Every one out of three CRM projects tends to fail. The actual reported number, however, varies between 18% and 69%. It means that the chances of your CRM’s project failure are as high as 69%. And even if you have a powerful CRM platform like Salesforce in your arsenal, your project still …
by Diksha Gathania 
There may be a possibility where your sales teams use Salesforce for leads and sales closures, and the development or support teams would have Jira to track the bugs and projects in progress. Somewhere between the two is lost communication. Critical customer issues take too long to reach the development team, and project timelines are …
by Kriti Sharma 
This year’s Dreamforce was all about AI, but there was one thing that became the center of attention, Agentforce. Agentforce empowers organizations to create and manage autonomous agents for tasks across multiple business functions—essentially putting “Agentforce in every app.” This opens up opportunities to develop specialized agents for Sales, Service, Marketing, Commerce, and Platform operations. …
by Kriti Sharma 
It’s true that for any healthcare institution to operate efficiently, they need just the right system. From managing patient records to streamlining appointment scheduling, all they need is just the right solution. That’s where HCPs hire a Salesforce consulting firm to have the trusted experts onboard to manage all operations and workflows. Being the most …
by Kriti Sharma 
We’re living in a world where businesses are flourishing in multiple sectors but one thing that’s common with all of them is the need to have a reliable CRM solution to manage operations. Salesforce, as the world’s leading CRM platform, has revolutionized how businesses manage their customer relationships and drive sales. However, to truly maximize …
by Kriti Sharma 
The post-pandemic trend is all about going online. And this change is something that’s bringing a huge opportunity for e-commerce businesses. The market for e-commerce businesses is expanding, with customers becoming pickier about the kind of products and services they need. This shift has led companies to hire Salesforce consultancies in the USA to get …
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