Salesforce is renowned as the CRM solution offering an efficient way to manage customer data, along with powerful tools for sales and marketing teams. But when it comes to CTI, there’s even more value to unlock and that’s possible with Salesforce CTI integration. The integration plays a pivotal role in your sales process by enabling …
by Kriti Sharma 
One thing that will be constant for every business is the need to improve customer support operations for better customer satisfaction. A study by Fortune Business Insights shows that the market for customer experience management is going to increase about 16.2% between 2022 and 2029. This means that service teams need to be more proactive …
by Kriti Sharma 
With the changing marketplace, customer demands also keep changing. This can become a challenge for any company to actually work with those changing demands and expectations and successfully cater to those. This signifies an essential need to streamline operations between the service and sales teams while following a customer-centric approach. Salesforce CTI integration is the …
by Kriti Sharma 
