Salesforce for E-Commerce

Deliver seamless online shopping and checkout experiences and
Promote flash sales for festivals and new product launches

Keep up with emerging e-commerce trends and get noticed with

Salesforce For E-Commerce

Create Personalized Journeys Assist with smart suggestions and add-ons with purchase history and provide suitable recommendations to increase customer engagement

Simplify Order Management Optimize order processing, fulfillment, and deliveries across the globe, accelerate supplies, returns, replacements, and cancellation with order tracking features

Enhance Product Discovery Improve search and discovery from the search bar with better product categorization and provide important product information upfront for easier navigation through the product listings

Promote Seasonal Sales, New Products Customize the homepage banner to promote big ticket events like festive sales, promo codes, discounts, new product launches form suppliers and combine them with email notifications

Build full-fledged
E-Commerce with Salesforce

Fine Tune Cart Checkout

Modify and manage carts and wallets with Salesforce ecommerce integration. Also, personalize product pricing and coupons, give admins complete control to prevent unauthorized price changes

Launch Seasonal Sales Easily

Use account and interaction data for segmentation Accommodate for flash sales without hiccups and costly disruptions, Calculate special discounts, display Eligible offers

Manage product placement, listing

Manage efficient product displays, listings, and catalogs, by category grouped products, optional products, schedule advanced campaigns and promotions

Internationalize Business

Manage multiple storefronts with a single backend platform that supports multi-language, multi-currency, and multi-brand order processing, complex billing, localized shipping and taxation

Reduce Cart Anxiety, Cart Abandonment

Eliminate friction to checkout and automatically trigger reminders when customers leave without completing the checkout and motivate them to complete the purchase

Payment Gateway Integration

Implement multiple payment methods for transactions to process payment through safe gateways with suitable mode, including credit cards, debit cards, net banking, and so on

Reminders. Alerts, Confirmations

Send customers reminders and confirmations for order placement, delivery ETAs. over WhatsApp, SMS, Voicemail and more

Integrate with popular E-Commerce platforms

Increase product reach by coupling to a platform with a wider audience like Amazon, Flipkart, eBay

Synchronize commerce, Avoid churn

75% of customers never return after a bad shopping experience

Improve search, purchase journey

Product Bundles, Filters
Let buyers narrow down search easily with filters by price, discount, brand, and any other custom parameter

Calculate Shipping, Tax
Allow customers to choose delivery and tax rates between multiple shipping locations

Personalize Suggestions
Profile individual purchase behaviour to create personas, automate promotions and Google Adwords

Configure Products
Allow customers to zoom into products and configure them by custom specifications and attributes for different variants

After Sales RMA
Ensure continued use of your platform, instilling confidence in purchase, enable grievance redressal over omnichannel

Find similar audiences
Use latent inferences from Einstein Analytics to push relevant product recommendations

Preview Totals
Preview checkout totals to help customers decide purchases, encourage with more payment options

E-Commerce Service and Support
on the Service Cloud

Collect and prioritize Tickets
Escalate cases on the Service Cloud, dispatch deliveries, update ticket resolution milestones, and collect feedback

Customer Self Service
Reduce service costs, make order statuses visible, enable chatbots, automate refunds and replacement, moderate reviews

Route Cases to Teams
Assign cases and resolve grievances faster with guided service for different product types and knowledge bases

E-Commerce Logic and Intelligence

Inventory and Suppliers
Manage, track, and reorder stock automatically from multiple suppliers

Analyze Affiliate Traffic
Find channels and promotions that bring in the most visitors and collaborate for co-marketing, promo codes

Dashboard Analytics
Plan and forecast the next sales cycle by integrating supply chain with purchase behaviours

Analyze Sales Trends
Identify which product do well with flash sales to partner up with the right suppliers and OEMs

Measure Interest
Enable wishlists and use purchase history to round out offerings and compete with other platforms

FAQs

How salesforce ecommerce works?

Using Salesforce for e-commerce businesses can be helpful in many ways:

Comprehensive e-commerce platform: Salesforce enables e-commerce businesses to access a comprehensive platform that allows them to create and manage online stores, process payments, manage inventory, and more.

Personalized customer experiences: By leveraging customer data and preferences, businesses can tailor marketing campaigns, product recommendations, and website experiences to increase customer engagement and drive sales.

Efficient order management: Businesses can manage orders from multiple sales channels in a single system using Salesforce. This can streamline operations and reduce the risk of errors, leading to improved customer satisfaction and retention.

Strong customer support: Salesforce e-commerce can enable businesses to manage customer inquiries, issues, and support requests through multiple channels using Salesforce.

Is Salesforce good for ecommerce?

Yes, Salesforce is good for e-commerce businesses. Salesforce provides a highly customizable platform that can be tailored to the unique needs of e-commerce businesses. It even helps to create a personalized shopping experience for customers, optimize their sales and marketing strategies, and streamline their operations to increase efficiency and profitability.

One of the key benefits of using Salesforce for e-commerce is leveraging customer data to create personalized experiences. It even allows businesses to segment their customer database and target specific groups with personalized marketing campaigns while getting insights into customer behavior and preferences to help businesses make data-driven decisions.

Can we create ecommerce website using Salesforce?

Yes, you can create an e-commerce website using Salesforce. Here are some ways you can do it.

Customizable storefronts: Salesforce Commerce Cloud provides customizable storefront templates and site builder tools that allow businesses to set up and launch their e-commerce website quickly.
Integrated product catalogs: With Salesforce for e-commerce, businesses can easily manage their product catalogs to add, edit, and manage their products, as well as create custom catalogs.
Personalized shopping experiences: With Salesforce’s marketing automation tools, businesses can offer targeted promotions, recommendations, and personalized product pages based on customer behavior and preferences.
Mobile-responsive design: Salesforce enables e-commerce websites built on the platform to adapt automatically to different screen sizes and devices, providing a seamless shopping experience for customers on desktop and mobile devices.

How To Do Salesforce eCommerce Integration?

There are different ways to do Salesforce eCommerce integration. Some of the most reliable ways are mentioned below:

Use a pre-built connector: Many e-commerce platforms have pre-built connectors or plugins that can be used to integrate with Salesforce.
Use an API: If your e-commerce platform has an API (Application Programming Interface), you can use it to integrate with Salesforce.
Build a custom connector: If you can’t find a pre-built connector that meets your needs and your e-commerce platform doesn’t have an API, you can build a custom connector that integrates with Salesforce.
Use middleware: Middleware platforms like MuleSoft, Boomi, or Jitterbit can be used to connect Salesforce with e-commerce platforms.