75% of customers never return after a bad experience
Switch to digital commerce with Salesforce and reinvent your store,
Accelerate store growth by connecting it to an Intelligent Platform
Increase customer acquisition with personalized discounts and market to target audiences for more attention
Enhance marketing results by creating scalable journeys that deliver suitable offers to shoppers
Meet busy shoppers online and empower agents to personalize every interaction with faster responses
Automate order procurement and fulfillment by visually managing workflows, payment capture, discount offers, and invoices to speed up orders
Integrate Salesforce and the billing process with customized fields, create invoices and dynamic fields specific to your customer and their purchase
Enable Einstein Analytics and real-time custom dashboards to view and track sales pipeline, conversion rates, quarterly sales, inquiries, sales quota, and onboarding numbers to evaluate business performance
Manage and track inventory and costing in real-time to view the summary on inventory transactions, analyze supply and demand, and automate re-ordering
Identify market trends and purchasing behavior of customers to create customer personas and offer data-driven suggestions for products
Centralize and integrate data flow between teams for service, order processing and returns, strengthen collaboration across the value chain including supplier and procurement teams
Let field representatives access a mobile app to manage pick-ups for return orders, plan new inventory and manage stock to be more efficient with delivery and product placement
Leverage CRM to understand the store’s needs, utilize in-app map functionality to plan deliveries and daily routes
Implement custom forms to process new orders, collect product information, and create field validations to ensure accurate data capture
Use artificial intelligence to personalize the storefront for each visitor, identify trends to see which products did well, plan your next offerings and replenish inventory
Enable conditional loyalty reward programs, discounts, rebates, and promo codes to encourage purchases at checkout
