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360 degree cloud technologies pvt. ltd.
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+1 309 316 7929

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+44 789 703 1106

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+ 61 4800 94870

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contact@360degreecloud.com
careers@360degreecloud.com

Zendesk Salesforce Integration

Get a holistic view of your customers through a dynamic two-way integration between Zendesk and Salesforce

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Get an Unparalleled View of Your Customer Data with
Zendesk-Salesforce Integration

Improve Customer Satisfaction
Improve Customer Satisfaction

Conduct better conversations by pulling any data and viewing full customer profiles next to active tickets

Sync your Sales and Support Teams

Sync your Sales and Support Teams

Achieve faster resolutions by collaborating your sales and support teams with the ability to view, create, and update tickets in Salesforce

Boost Ticket Management

Boost Ticket Management

Make it easier for teams to view reports in Salesforce, Analyze and resolve Zendesk support tickets based on priorities

Get Updates on Customer Interests

Get Updates on Customer Interests

Track customer interests across all points of interactions managed by your sales and support teams and create strategies accordingly

Give real-time visibility to your support and sales teams

Improve the coordination between teams and resolve customer issues faster

Benefits of Salesforce-Zendesk Integration

Speed up the Resolution Time 1

1
Speed up the Resolution
Time

Sync your support and sales team to resolve customer issues faster and decrease resolution time

Access Tickets within Salesforce 1

2
Access Tickets within
Salesforce

Enable teams to access Zendesk support tickets  within Salesforce to save time

Enable Customization

3
Enable
Customization

Customize Zendesk functionalities according to your unique sales and support strategies

Get Real Time Updates

4
Get Real-Time
Updates

Get automatic and seamless updates on Zendesk on the status of customer issues with Zendesk Salesforce integration
Manage Accounts with Less Manual Work

5
Manage Accounts with Less
Manual Work

No manual effort needed to keep your support team updated about new accounts and priorities

Keep Tickets Up to Date

6
Keep Tickets
Up-to-Date

Improve communication with customers with up-to-date tickets and customer records

Bring your Sales and Support Team Closer with Salesforce-Zendesk Integration

Get Complete View of Customer Issues

Get Complete View of Customer Issues

Track customer satisfaction easily with a complete view of their experience and issues faced

Boost Productivity with Triggers

Boost Productivity with Triggers

Set and enable triggers on different activities like creation of new user, ticket, or record

Enable Teams to Take Quick Decisions

Enable Teams to Take Quick Decisions

Improve collaboration between your sales and support team to improve decision-making process

Increase Customer Response Time

Increase Customer Response Time

Get your sales and support teams aligned on customer records to quickly respond to customer queries

Integrate Salesforce and Zendesk with 360 Degree Cloud

Salesforce Certified Experts 3

Salesforce Certified
Experts

We are a team of certified Salesforce developers, experienced with working on Salesforce-Zendesk integration

Improve Case Resolution

Improve Case
Resolution

We help your support and sales team to speed up case resolution, thus achieving customer satisfaction

Quick and Error Free Integration

Quick and Error-Free
Integration

We ensure speedy and hassle-free integration without any errors or redundancies in customer data

Post Integration Support

Post-Integration
Support

Our technical experts are always available to take up queries and issues you face post-integration

Synchronize your sales and support teams on a single shared customer database

 


Speak to a Professional