360 degree cloud technologies pvt. ltd.
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US

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    US

    +1 309 316 7929
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    UK

    +44 789 703 1106
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    AU

    +61 4800 94870
360 degree cloud technologies pvt. ltd.
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+1 309 316 7929

255px Flag of the United Kingdom.svg

+44 789 703 1106

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+ 61 4800 94870

email 1

contact@360degreecloud.com
careers@360degreecloud.com

Service Cloud

Implementations & Customization

Move services and support online, Lower time-to-case-resolution

I need a custom Service Cloud Implementation
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Move to the Service Cloud

What you get with Service Cloud Developments

Anything-to-Case Workflows

Open up access and convenience for case-creation from anywhere -webpage, email, live-chat, and platforms

Self-Service & Service Tracking

Self-service portals, knowledgebase articles, FAQs

360o Service Views

Analytics to foresee emergent issues, ticket debt, service recommendations

Routing & Service Management

Omnichannel routing, work order, and case closure management

Service Cloud

technology investment for the best returns
productivity
Agent
Productivity
Design comprehensive solutions for individual niches and processes
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FPOC (First Point Of Contact)
Resolution
Assign tasks by teams, skill, and availability. efficient service console responses
oppotunity
Connected
Opportunities
Enable predictive insights for better cross-selling
with integrated Sales, Marketing, and Service Clouds
satisfaction
Satisfaction, Loyalty,
Retention
Cover service ground faster, monitor disparate processes

Manage Core Services, Accounts, and Cross-channel Communication

with customizations from us for

Service Cloud

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Service Portals
Custom, On-brand portals

Personalization for cases through automated knowledgebases and portals

Analytics to foresee ticket debt
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Omni Channel
Live Agents, Forums, Telephony
Social media channels, messaging, OTTs, email
Skill-based, round-robin, team-wise, and intelligent ticket routes
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Field Service
Synchronization for on-ground field agents with dispatchers
Mobile field service lightning apps, geotagging
Inventory update, data capture, knowledgebase articles
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Einstein For Service
Proactive, predictive Service
Best next-steps, recommendations intelligent classification
Analytics to foresee emergent service issues

Get Performance Analytics

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Record Performance
Pool KPIs, plug gaps in service
contact
Pre & Post Chat Forms

Capture CSAT indicators like NPS, ticket resolution

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Order Management
Work order management, Gantt charts
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Reward & Retain agents
Identify top performers, reinforce best-practices