April 6, 2022
The saying “no pain, no gain” came up a long time ago, but it seems like it was something that goes well for Salesforce implementations and other digital transformations.
Whether it is Salesforce implementation, culture change, or system integration, anything like this could be a pain when you are not aware of what changes these will bring.
Without a deep understanding of your capabilities, you won’t know what needs to change in your business. And you certainly won’t know how to change. That’s where a value maturity assessment comes in.
When you don’t have an understanding of your business status and capabilities, you won’t get any idea about what things in your business requires to change. And certainly, that’s the kind of assessment for which you need Salesforce consulting service. All you need is certified professionals to conduct value maturity assessments for your business.
Before you start implementing Salesforce, you need to define pragmatic and clear business goals to achieve the transformation you seek. This will further help you to identify the challenges and gaps that you could cover with the new system implementation. This kind of assessment is known as value maturity assessment.
Salesforce professionals can help conduct this assessment and help customers create a business value map with the following components:
Business goals: This will help determine the primary outcomes the business hopes to achieve with Salesforce implementation.
Example: Improve customer satisfaction to achieve a reduction in attrition by 5%.
Business objectives: It includes the strategies to be followed to achieve your business goals. These objectives should relate to the SMART framework — meaning they should be specific, measurable, achievable, relevant, and time-based.
Example: Provide excellent service and sell 5% more products in industrial widgets.
Business capabilities: It includes the capabilities of your company responsible to drive top-line and bottom-line value from your Salesforce implementation.
Example: Customer journeys with life events.
Success metrics: These are the quantifiable measures used to track progress towards your business goals and objectives.
Example: Average case resolution time.
These capabilities include:
Implement Salesforce ensuring a successful business assessment to understand how Salesforce work would for your company.
Get in touch with our experts for reliable Salesforce implementation services and get professionals to thoroughly assess your business.