While Marketing and Sales have embraced digital channels, telephones remain a trusted tool for connecting with prospects and closing deals. There’s no substitute for a compelling sales pitch delivered smoothly over the phone to win over a potential customer. However, the manual tasks of dialing numbers and logging calls can drain your team’s productivity. Sales …
by Kriti Sharma 
Organizations are constantly seeking ways to enhance efficiency, improve customer experiences, and drive business growth. One technology that has emerged as a key enabler of these goals is CTI integration with Salesforce, an efficient way for service teams to manage their operations. This integration has revolutionized service operations by providing a seamless connection between phone …
by Kriti Sharma 
Even though companies these days are using omnichannel approaches to reach out to clients, there’s no way that reaching out to people through calls can become outdated. But it is possible that the telephony system that is being used can be outdated. The customers these days have become picky and smart. That’s why agents need …
by Kriti Sharma 
Any business leader would agree to the fact that customer experience is now the key differentiator for a brand’s success. The way you engage with your customers decides how long they are going to stay with the business. No customer wants to wait to get the right service or have to explain every little detail …
by Kriti Sharma 
