Take a moment and think from a customer’s perspective: what exactly do they go through when they contact your support team for any assistance? Are they able to connect quickly with a chatbot, or do they wish to seek assistance from an agent? Do they need to send an email to connect with an agent? …
by Kriti Sharma 
According to a report by Marketing Cloud Platform Market Research, the marketing size for Salesforce Marketing Cloud is expected to grow from USD 10.89 Billion in 2023 to USD 19.8 Billion by the end of 2023. That’s definitely a massive growth segment, showing an annual growth rate of 8.90%. That’s the kind of number which …
by Kriti Sharma 
