October 21, 2022
Is there any replacement for a sales rep to close deals for the organization they are working for? No, not really. With a simple and smart conversation, sales reps can successfully clinch the deals. However, software tools in the marketplace make the salesperson’s life much more accessible through Salesforce CTI integration.
Salesforce telephony integration brings your call center from being a standalone system to inside the CRM, making it one complete customer success platform. From click-to-dial features to easier call routing, there’s a lot that this integration offers to teams to improve customer service.
We offer a Salesforce CTI solution that could help you overachieve your sales quota every month, without any need for coding. We’ll help you improve your customer experience by 43% with state-of-the-art call flow.
Let’s gain a better understanding of Salesforce CTI, its features, and how using it can be helpful for your firm.
Computer Telephony Integration (CTI) means connecting telephone systems and computers. Typically, it comprises software installed on the desktop (softphone) to interact with customers or prospects and a server-based component for automatic call routing.
However, to improve users’ efficiency, it is necessary to use it in conjunction with Salesforce so that system can match incoming phone calls with the correct customer and conversations can be more relevant.
Salesforce CTI automatically helps to fetch the details of the person being called from the company’s database. This feature lets users quickly attend calls without asking customers about their details.
Salesforce CTI can also be integrated with various Third-Party automatic call distributor systems that automatically direct customer calls to the concerned department for efficient workflow.
Here is what you are going to get when conducting CTI integration with Salesforce:
Using Salesforce Telephony Integration can allow you access to several features that can help businesses optimize their workflow and increase revenue generation.
Below are a few key benefits that companies get after adopting Salesforce CTI.
Businesses are incessantly working to deliver a better experience to their customers in this market of ever-changing consumer needs. Organizations are adopting different techniques and tools to help them meet their goals to keep up with this pace.
With our Salesforce CTI solution, you can close sales 37% faster while increasing first-call resolution with the help of an integrated, centralized phone system.
With the best experts, get started with Salesforce CTI integration on the right foot. Contact us to learn more about our reliable and effective telephony system.