July 12, 2021
The stakeholders of a business are responsible for driving the strategy to offer feedback to the technical team. In a Salesforce ecosystem, implementing a Salesforce solution is handled by every stakeholder and team member in some way or the other. The question is- how are top Salesforce teams structured to make sure a Salesforce solution is created and implemented right.
A Salesforce team is set up in a way that every expert has been assigned the responsibilities and contributes uniquely. The different roles of a Salesforce team collaborate to create a Salesforce solution that delivers results.
To achieve the Salesforce Center of Excellence, a Salesforce team is structured in a way that all the important roles needed for a Salesforce project are covered. Here are some of the roles that are highly important in the team.
The Center of Excellence Lead would be the expert responsible for overall program execution. The lead will set up guidelines and standards to be followed by everyone who uses the Salesforce system. The lead also manages vendors and partners while coordinating resources needed for Salesforce execution.
Salesforce Admin supports everyone who uses Salesforce across the business. A Salesforce Admin is the jack-of-all-trades. Admin has numerous responsibilities, from creating reports and dashboards, handling configurations to making communicating changes.
It is the Technical Architect who is responsible for creating the technical design of the Salesforce solution. The expert specified the declarative and non-declarative features to be used in the Salesforce org, ensuring that these features scale even if the functionalities keep growing.
The Business Analyst needs to work hand-in-hand with the business to identify opportunities to automate and review operational processes. It is the responsibility of a business analyst to collect and articulate requirements across the teams while handling the change management.
Salesforce Developers handle the work of building platform features using Lightning Components and Apex Classes. The professionals appointed as developers might also manage configuration changes, integration, and designing complex features for a Salesforce solution.
Apart from the above-mentioned Salesforce roles, some other roles are essential too:
The best QA practices and assistance is acquired through Quality Assurance Specialists. They even review the testing process with the Release Manager and manage testing plans.
The Release Manager of a Salesforce team works on environment strategy and coordinates with the testing process. This expert makes sure the code is released safely and nothing breaks in production.
These professionals can be called subject matters experts and have technical skills to guide the team to get the best out of Salesforce investments. In many companies, these roles are outsourced when needed.
These are the experts who are relied upon for technical guidance when it comes to integration. The experts work on creating and implementing integration designs while integrating multiple systems or applications with Salesforce.
For any Salesforce project you need for your business, you need a team that is structured well and has appointed certified experts for each role. With such a team, the Salesforce implementation and integration process becomes a piece of cake.
Hire such a team of experts and let all your operational issues be handled with a customized Salesforce solution. Reach out to us to know more about our services.