We are living in a time when customer experience matters the most for a business. A disappointed customer will take no longer a minute to drop a brand and look for the next one. This makes it crucial for agents to improve service to reduce customer churn. And this could be resolved with Service Cloud features …
by Kriti Sharma 
Following the pandemic, the pharmaceutical industry has been expanding and the companies are competing with each other, struggling to take a lead in the market. The need here is to digitize pharmaceutical production with Salesforce to be prepared for what’s coming next. A pharmaceutical company has to take care of lots of aspects whether it …
by Kriti Sharma 
These are the times when a user decides to visit your e-commerce website, his journey starts right there. What’s next is your job to make sure that visitor turns into a customer. And that will depend on the way you’ll plan the marketing strategy of your eCommerce business. An eCommerce business has a lot to …
by Kriti Sharma 
Energy and utility companies are known to have contingency plans to remain stable in any uncertain situation. And that’s where digitization has helped such companies a lot. Embracing technologies like Salesforce for energy and utility companies has added a lot of flexibility to the way operations and maintenance have been conducted. Energy and utility companies …
by Kriti Sharma 
The e-commerce platform has completely transformed the way of shopping for people. What could be better than being able to scroll through the varieties and shop from the comfort of your home! This is the reason people are preferring online shopping more than visiting physical stores. But the increasing audience can be a trouble for …
by Kriti Sharma 
Data migration is not a new concept for any company. It’s quite a common practice to move data from one place to another. What can be new to them is the process to migrate their data entirely on a new CRM platform. Many companies that have been using their legacy systems are now working to …
by Kriti Sharma 
In recent years, the pharmaceutical industry has seen many challenges. From reduction in workforce to increase in the global market competition, there’s a lot that this industry is facing. So, amidst all these issues, there is a severe need to improve sales and operations for a better business. Thus, there’s a need for redefining the …
by Kriti Sharma 
Salesforce developers use Salesforce Path as a successful visualization tool that helps users as a guide along any particular path to reach a final goal. One thing that is important to remember is that you can only work with Salesforce Path in Lightning. Salesforce Path has five key fields and offers guidance throughout the Path …
by Kriti Sharma 
Ongoing innovations in the manufacturing sector have inspired companies to digitize their operations and find ways to sell and track products online. The digitization of manufacturing businesses has made get ready to embrace large-scale change that would possibly come in the near future. And the idea behind this is to future-proof manufacturing businesses by making …
by Kriti Sharma 
