June 27, 2022
Yes, you can look into the future to build strategies for your insurance agency. And you don’t need a crystal ball for that. Predictive analytics would make it all easier for you.
Almost everyone in the insurance world is talking about predictive analytics. But what is it actually?
Predictive analytics helps pick up scattered pieces of data from across your systems and help you assess everything that has happened in the past. Then, it uses technologies like using artificial intelligence (AI) and advanced visualization to analyze this data and model future outcomes while enabling personalization for customers, providing the team guidance to create actionable insights.
This insurance technology trend has proven to be amazing to help insurers and brokers grow faster by simplifying processes and providing a complete view of data.
We have listed some ways this technology can help insurance agencies.
It is difficult for many brokers to figure out how to find the most promising leads and focus on them. Such teams commonly struggle with managing their work and dealing with repetitive, manual tasks that take up a lot of their time.
That’s where predictive analytics can save you. It can help deliver answers that are grounded in facts. It supports dashboards to guide the actions a broker will take throughout their day.
It helps to identify potential bottlenecks, giving brokers a heads up before trouble erupts so it can be timely solved.
Having the ability to predict would allow you to leverage the power of data and insights at your firm. You can use analytics to pinpoint upsell and cross-sell opportunities.
It allows you to track team performance insight to ensure all accounts are given an optimal support level. This helps companies to follow an informed approach to help clients get the best insurance protection for their business while reducing the risk of coverage gaps.
Insurers can get a 360-degree view of customers which helps to improve the experience. All this data will give agents insight into human behavior, giving them an understanding of how they make choices.
Predictive analytics enables insurers to spot trends and have a better sense of outcomes, making future planning easier. All these insights give agents the power to act and plan intelligently.
You can easily get this power of prediction with Financial Services Cloud which helps to gather all the information you need about clients in one place. With the help of CRM Analytics, you can assess the data, apply artificial intelligence, and determine the next best steps to grow your insurance company.
Apart from this, Salesforce has a lot to offer financial services. Reach out to our certified Salesforce professionals to uncover more features for your insurance agency.