November 17, 2021
Ongoing innovations in the manufacturing sector have inspired companies to digitize their operations and find ways to sell and track products online. The digitization of manufacturing businesses has made get ready to embrace large-scale change that would possibly come in the near future. And the idea behind this is to future-proof manufacturing businesses by making the right use of data gathered through systems.
Factors like customer-centricity and agility have never been more important for manufacturing companies. Whether it is improving marketing strategies or volume pricing or planning, everything needs to circle around customers. And the best way to do that is to use data to understand and serve customers better.
Data is an asset for any company. For a manufacturing business, it is the key to analyzing customers, suppliers, material, and productivity. But to make the most of it, companies should know how exactly to use it for future-proof manufacturing businesses.
For years, manufacturing companies have been making product-centric investments focusing on proving production, quality, and supply chain. But it’s time to give equal attention to end-to-end customer experience. The key to getting more closer to customers is to know them and for that, you need to track data in a single view.
Future-ready manufacturing companies use a single source of truth like Salesforce CRM that helps to integrate employee and customer interactions. This helps to remove divisions across manufacturing companies and keep different departments aligned on the same platform and data.
When it comes to the manufacturing value chain, channel partners are the key members. Thus, manufacturers have to work on engaging partners in ways that could result in driving more loyalty.
The need here is to create incentive programs to help create a relationship that goes beyond discounts and focuses on building lasting relationships. What companies can do is to connect loyalty and rebate management programs with Salesforce. This will help employees understand what kind of incentives will resonate across the partner lifecycle.
For a manufacturing business to be future-ready, the need is to focus beyond sales. Companies can now use different business models to keep the business in front of their end customers.
This could be done by offering people services like equipment diagnostics, aftermarket parts, vendor financing, and support services. Using this approach will help manufacturing companies nurture brand loyalty and grow revenue. This model is known as servitization and is followed by many future-ready manufacturers.
To grow your manufacturing business and be prepared for sudden market changes, your company and its operations need to be agile. Implementing Salesforce is your way to get started to inculcate agility in your business.
Using Salesforce to future-proof manufacturing businesses is helpful when you are taking the help of an experienced team that helps you make the most of the CRM. Talk to us and discover how we can make your business future-ready.