We all know Salesforce as a reliable CRM, but that doesn’t mean nothing can go wrong with it. Even your Salesforce org needs some attention to ensure that everything is working in the right order. While using Salesforce for your business, you’d surely be accessing the platform for handling your multiple operations and data management. …
by Kriti Sharma 
It’s true that customers might lose trust and confidence in a brand if its customer service is not up to the mark. Even it’s common that customers might switch to another brand after they face insufficient customer service. But at the end of the brands, being available at all times can be difficult too. That’s …
by Kriti Sharma 
You might not know but the time taken by your customer service team to answer a call or the number of calls answered on an hourly basis are not always the most accurate metrics to analyze the performance of your customer support. It is not just about the numbers and complex equations on balance sheets. …
by Kriti Sharma 
Salesforce has got everything that a business needs to improve its processes and streamline all the work with a unified view of data. But even after getting started with Salesforce, it is possible that a company might get stuck somewhere in the journey or might need assistance to get better out of Salesforce. That’s where …
by Kriti Sharma 
When it comes to managing your Salesforce platform, you need support from experts. Salesforce brings different types of Salesforce support plans for customers to start on the right ground. But how do you know which Salesforce support plan is right for you? While Salesforce Standard success plan is the basis of all, it can help …
by Kriti Sharma 
