While Marketing and Sales have embraced digital channels, telephones remain a trusted tool for connecting with prospects and closing deals. There’s no substitute for a compelling sales pitch delivered smoothly over the phone to win over a potential customer. However, the manual tasks of dialing numbers and logging calls can drain your team’s productivity. Sales …
by Kriti Sharma 
One thing that will be constant for every business is the need to improve customer support operations for better customer satisfaction. A study by Fortune Business Insights shows that the market for customer experience management is going to increase about 16.2% between 2022 and 2029. This means that service teams need to be more proactive …
by Kriti Sharma 
Organizations are constantly seeking ways to enhance efficiency, improve customer experiences, and drive business growth. One technology that has emerged as a key enabler of these goals is CTI integration with Salesforce, an efficient way for service teams to manage their operations. This integration has revolutionized service operations by providing a seamless connection between phone …
by Kriti Sharma 
Even though companies these days are using omnichannel approaches to reach out to clients, there’s no way that reaching out to people through calls can become outdated. But it is possible that the telephony system that is being used can be outdated. The customers these days have become picky and smart. That’s why agents need …
by Kriti Sharma 
With the changing marketplace, customer demands also keep changing. This can become a challenge for any company to actually work with those changing demands and expectations and successfully cater to those. This signifies an essential need to streamline operations between the service and sales teams while following a customer-centric approach. Salesforce CTI integration is the …
by Kriti Sharma 
How your sales representatives interact with your customers matters a lot, irrespective of what kind of business you are in. Customer engagement would be the deciding factor of customer retention, revenue generation, and growth the company will achieve in the market. Most often, it’s the telephonic conversation that can bring in real sales. And realizing …
by Kriti Sharma 
Are you tired of your service agents juggling between different tools and systems while managing customer interactions? Do you want to empower your agents to deliver exceptional customer service and leave a lasting impression on your customers? Look no further and consider Salesforce CTI integration for your service agents. If we talk about recent times, …
by Kriti Sharma 
Even with numerous digital solutions available, the customer service teams of different companies still prefer to use traditional telephony systems to be in touch with customers. But when there are technologies like Salesforce CTI integration, telephony systems can be beneficial in connecting with customers and resolving their issues. Conducting CTI integration with Salesforce can offer …
by Kriti Sharma 
Is there any replacement for a sales rep to close deals for the organization they are working for? No, not really. With a simple and smart conversation, sales reps can successfully clinch the deals. However, software tools in the marketplace make the salesperson’s life much more accessible through Salesforce CTI integration. Salesforce telephony integration brings …
by Kriti Sharma 
